Cancellation/Refund/Dispute Policy

Refund Cancellation and Dispute Policy

Effective Date: 01/01/2024

At SBE, we strive to ensure customer satisfaction with our products and services. This policy outlines the terms for refunds, cancellations, and dispute resolutions to provide a clear and fair process for all our customers.

1. Refund Policy

We understand that sometimes situations arise where a refund is necessary. Our refund guidelines are as follows:

• Eligibility for Refunds:
  
  • Refund requests must be submitted within 7 days of purchase or service delivery.
  • Refunds are only applicable for purchases that meet the following criteria:
    
    • Incomplete services.
    • Errors on submissions, such as incorrect billing or delivery.
    • Services that do not meet the agreed-upon specifications.
• Non-Refundable Items/Services:
  
  • Digital products that have been downloaded or accessed.
  • Custom or personalized services.
  • Subscriptions, after the trial period has expired.
  • Services that have been fully rendered or submitted.
• Refund Process:
  
  • Customers must submit their refund request via email to support@smallbizenterprize.com with the following details:
    
    • Order number, date of purchase, cage code, name, company name, business address and a brief explanation of the issue.
  • Approved refunds will be processed within 7-10 business days to the original payment method.

 2. Dispute Resolution

If you are not satisfied with a product or service, or there is a disagreement regarding a transaction, we encourage you to contact us directly to resolve the matter.

• Dispute Submission:
  
  • Disputes must be submitted via email to support@smallbizenterprise.com or through our customer service portal.
  • Include details of the issue, relevant order numbers, and supporting documentation.
• Resolution Timeline:
  
  • We aim to acknowledge disputes within 7-10 business days of submission.
  • A resolution will be provided within 7-10 business days, depending on the complexity of the dispute.
• Third-Party Mediation:
  
  • If a resolution cannot be reached directly, both parties may agree to involve a neutral third-party mediator to facilitate a fair outcome.

3. Cancellations

• Service Cancellations:
  
  • Customers may cancel a service within 72 hours of purchase for a full refund. After this period, partial refunds may apply based on the work completed.
• Product Order Cancellations:
  
  • Physical product orders can be canceled before shipment. Emailed, customers may refer to our return policy for further assistance.

4. Contact Us

For all refund requests, disputes, or cancellations, please reach out to us:

• Email: support@smallbusinessenterprise.com
• Phone: 855-613-2700

We are committed to working with you to resolve any concerns fairly and promptly.

By purchasing our products or services, you agree to abide by the terms of this policy. SBE reserves the right to update or modify this policy at any time. Changes will be communicated through our website or direct contact.